Terms and Conditions
Man with Van Harold Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Harold Park provides removal and related services. By placing a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our refer to Man with Van Harold Park, the removal service provider.
1.2 You, your refer to the customer who books or uses our services.
1.3 Services means any removal, transport, loading, unloading, packing, storage, or related services we agree to provide.
1.4 Goods means your personal possessions, furniture, equipment, and any other items accepted for removal or transport.
1.5 Service area means the locations in which we choose to offer our services from time to time, including Harold Park and surrounding areas.
2. Scope of Services
2.1 We provide man and van removal services, including the transport of Goods, loading and unloading, and, where agreed in advance, assistance with packing and unpacking.
2.2 The exact scope of the Services, including the number of staff, size of vehicle, expected timings, and collection and delivery addresses, will be set out in your booking confirmation.
2.3 Any Services not expressly included in your booking confirmation will be considered additional services and may incur extra charges, which we will explain to you before proceeding.
2.4 We reserve the right to use subcontractors to perform all or part of the Services. Where subcontractors are used, these Terms and Conditions will still apply.
3. Booking Process
3.1 You may request a quote by providing accurate details of your requirements, including addresses, access conditions, approximate volume of Goods, special items, and preferred dates.
3.2 Quotes are based on the information you provide. If the information is incomplete, inaccurate, or changes materially, we may adjust the price before or during the job.
3.3 A booking is only confirmed when we have accepted your request, provided a confirmation, and, where required, received any deposit or prepayment specified.
3.4 You are responsible for checking the booking confirmation carefully to ensure all details are correct. Any errors must be notified as soon as possible. We cannot be responsible for delays or additional costs arising from incorrect or incomplete information.
3.5 We may refuse a booking at our sole discretion, including where we believe the job cannot be carried out safely, lawfully, or with the resources available.
4. Customer Responsibilities
4.1 You must ensure that you are present, or that a responsible adult authorised by you is present, at both collection and delivery addresses to supervise the Services, give instructions, and sign any required documents.
4.2 You must ensure that there is suitable access for our vehicle and staff at both collection and delivery locations. This includes arranging any parking permits or access permissions required and informing us of any restrictions such as height limits, narrow roads, or loading bays.
4.3 You must pack your Goods safely and securely unless packing services have been agreed as part of your booking. Fragile or valuable items must be adequately protected by you unless we have expressly agreed to provide packing for such items.
4.4 You must remove or secure any fixtures, fittings, or appliances and disconnect electrical, gas, or plumbing connections before our arrival. Our staff are not qualified to carry out specialist disconnections unless specifically agreed and legally permitted.
4.5 You must not ask our staff to carry out any work that is unsafe, illegal, or outside the scope of the agreed Services.
5. Items We Do Not Move
5.1 Unless we have expressly agreed in writing, we do not carry:
a. Hazardous, flammable, explosive, or toxic materials.
b. Illegal items or items obtained unlawfully.
c. Live animals, plants requiring special conditions, or perishable goods that may deteriorate.
d. Cash, securities, jewellery of high value, antiques of exceptional value, or other items of extraordinary worth or sentimental value.
5.2 If you include any prohibited items without our knowledge or consent, you do so at your own risk and we shall have no liability for loss or damage to such items. You may also be responsible for any fines, charges, or damage caused as a result.
6. Pricing and Payments
6.1 Our charges may be based on hourly rates, fixed quotes, or a combination of both, as specified in your booking confirmation.
6.2 The price quoted is for the agreed scope of work and does not include additional services such as dismantling or reassembly of furniture, parking fees, storage, or handling of unusually heavy or awkward items unless explicitly stated.
6.3 We may require a deposit or advance payment to secure your booking. Any such requirement will be communicated at the time of booking.
6.4 Unless otherwise agreed, payment of the balance is due immediately upon completion of the Services on the day of the move. We may refuse to unload Goods until payment is received.
6.5 If payment is not made when due, we reserve the right to charge reasonable late payment fees and interest in accordance with applicable law. We may also retain possession of Goods until payment is received in full.
7. Cancellations and Changes
7.1 You may cancel your booking by giving us notice as early as possible. Any cancellation must be clearly communicated to us.
7.2 If you cancel more than 7 calendar days before the scheduled service date, any deposit paid may be refunded, subject to reasonable administrative deductions, if applicable.
7.3 If you cancel within 7 calendar days of the scheduled service date, we may retain part or all of your deposit and may charge a cancellation fee to cover our reasonable costs and loss of work.
7.4 If you cancel on the day of the move, or if our staff attend the address and are unable to perform the Services due to circumstances within your control, we may charge up to the full quoted amount.
7.5 If you wish to change the date, time, or scope of your booking, we will try to accommodate your request but cannot guarantee availability. Changes may result in an adjusted quotation and additional charges.
7.6 We may cancel or reschedule the Services where we are unable to perform the work for reasons beyond our reasonable control, including but not limited to severe weather, road closures, accidents, illness, vehicle breakdown, or other events of force majeure. In such cases, our liability will be limited to refunding any amounts paid for Services not yet performed or rescheduling at a mutually convenient time.
8. Delays and Waiting Time
8.1 While we aim to arrive and complete the Services within agreed timeframes, arrival and completion times are estimates only and not guaranteed.
8.2 We accept no liability for losses arising from delays outside our reasonable control, including traffic conditions, accidents, access issues, or delays caused by you or third parties.
8.3 Where delays occur due to circumstances within your control, including keys not being available or premises not being ready, we may charge waiting time at our standard rates.
9. Liability for Loss or Damage
9.1 We will take reasonable care of your Goods while they are in our custody and control. However, our liability is subject to the limitations set out in this section.
9.2 We will not be liable for loss or damage arising from:
a. Your failure to pack Goods safely and adequately, unless we have agreed to provide packing services for those Goods.
b. Normal wear and tear, superficial marks, or minor scratches which can occur during handling and transport.
c. Inherent defects or pre-existing damage in the Goods.
d. Disassembly or reassembly of furniture or equipment, unless due to our negligence.
e. Loss or damage resulting from your instructions or lack of instructions.
9.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable and proportionate amount based on the value of the Goods and the price paid for the Services, subject to any insurance arrangements we may have in place.
9.4 We shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profits, loss of business, or loss of opportunity, even if we were advised of the possibility of such loss.
9.5 You are responsible for arranging any additional insurance you may require to cover the full value of your Goods, particularly for high-value or fragile items.
10. Claims and Complaints
10.1 You must inspect your Goods as soon as reasonably possible after completion of the Services.
10.2 If you believe there has been loss or damage to your Goods, or that our Services have not been provided with reasonable care and skill, you must notify us in writing as soon as reasonably practicable, providing full details and supporting evidence.
10.3 We may request photographs, receipts, or other documentation to assess any claim. You must cooperate with any investigation we undertake.
10.4 Failure to report any claim within a reasonable period may affect our ability to investigate the matter and may reduce or extinguish any potential liability we may have.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable UK waste and environmental regulations. We do not remove, transport, or dispose of waste unless this has been specifically agreed as part of the Services.
11.2 Where waste removal or disposal is agreed, you confirm that any items to be disposed of belong to you or that you have full authority to dispose of them.
11.3 We will only dispose of items at authorised facilities and in compliance with relevant waste regulations. Additional charges may apply for disposal services, particularly for bulky, hazardous, or restricted items.
11.4 You must not present hazardous or prohibited waste for collection. If such items are discovered, we may refuse to handle them and may charge reasonable fees for any time or costs incurred as a result.
12. Parking, Fines and Access Charges
12.1 You are responsible for arranging and paying for suitable parking or access permissions at both collection and delivery addresses, including residents permits, visitor permits, or loading bay authorisations where required.
12.2 If we receive any parking fines, tolls, or similar charges directly as a result of inadequate parking arrangements or access restrictions at your addresses, we may seek reimbursement from you for these costs, provided we act reasonably.
12.3 We may refuse to continue the Services if safe and legal parking cannot be arranged. In such circumstances, you may still be liable for our charges.
13. Health and Safety
13.1 We are committed to maintaining a safe working environment for our staff and customers.
13.2 Our staff may refuse to move any item that they reasonably believe cannot be moved safely due to its weight, size, condition, or the access available.
13.3 You must ensure that walkways, stairs, and access routes are clear of hazards and that children and pets are kept away from the working area while the Services are being carried out.
14. Data Protection and Privacy
14.1 We will collect and process your personal information only as necessary to manage your booking, provide the Services, handle payments, and comply with legal obligations.
14.2 We will take reasonable steps to keep your personal information secure and will not sell your data to third parties. We may share information with subcontractors or service providers where necessary to perform the Services.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
15.2 Any changes to the Services or to these Terms and Conditions after your booking has been confirmed must be agreed by both parties and recorded in writing where practicable.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
By confirming a booking or using the Services of Man with Van Harold Park, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
