Privacy Policy
Man with Van Harold Park Privacy Policy
This Privacy Policy explains how Man with Van Harold Park collects, uses, stores, and protects personal data relating to customers and prospective customers. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Harold Park customers and prospective customers within our service area.
Who We Are
Man with Van Harold Park is a removals and transport service provider. We act as the data controller for the personal data we collect and process in connection with our services. This means we decide how and why your personal data is used.
Personal Data We Collect
We collect only the personal data that is necessary to provide our services, manage our business, and comply with the law. The types of personal data we may collect include:
Identification and contact details such as your name, address, service address, billing address, and general location information related to your move or transport job.
Communication details such as your communication preferences and the content of communications you send to us, including requests for quotes, booking details, and feedback.
Service details such as collection and delivery addresses, property access information that you choose to share with us, dates and times of moves, inventory descriptions, and any instructions you provide.
Payment and billing information such as records of payments and amounts, payment status, invoices, and transaction histories. We do not store full card details when payment is processed by third-party payment providers.
Technical and usage data such as basic device and browser information, general usage information about how you interact with our website or online booking tools, and information generated through cookies or similar technologies where applicable and permitted by law.
How We Collect Your Data
We may collect personal data in the following ways:
Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback or complaints.
Through our website or online forms when you submit information to request services, receive a quote, or sign up to be contacted.
From third-party partners such as comparison platforms, advertising networks, or business partners where you have provided your details to them and they are permitted to share those details with us.
From our own records generated in the course of providing services, such as job sheets, invoices, and communications history.
Lawful Basis for Processing
We only process your personal data when we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: To take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, arranging bookings, carrying out moves or deliveries, communicating with you about your booking, and handling billing and payments.
Legal obligation: To comply with legal and regulatory requirements, for example in relation to tax, accounting, or responding to lawful requests from authorities.
Legitimate interests: To pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining business records, preventing fraud, ensuring the security of our operations, and handling customer enquiries and complaints.
Consent: In limited situations where we rely on your consent, such as certain types of marketing communications or non-essential cookies where required. You can withdraw your consent at any time, which will not affect the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide removal and transport services, including scheduling jobs, planning routes, and delivering your items to the correct locations.
To prepare and send quotes and estimates based on the information you provide.
To manage bookings, changes, cancellations, and rescheduling, and to communicate with you about the status of your service.
To process payments, issue invoices, and manage our accounts and financial records.
To respond to your enquiries, feedback, and complaints, and to provide general customer support.
To improve and manage our operations, services, and customer experience, including training staff and monitoring service quality.
To protect our business, our staff, and our customers, including preventing fraud, misuse, or unlawful activity, and to enforce or defend legal claims.
To send service-related messages that are necessary for your booking or our contractual relationship, such as reminders or essential updates.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties where necessary for the purposes set out in this Privacy Policy and where a lawful basis exists. These may include:
Service providers and data processors who perform services on our behalf, such as payment processors, cloud storage and IT providers, website and booking system providers, and administrative support services. These providers are only allowed to process your data according to our instructions and must protect it appropriately.
Professional advisers such as accountants, auditors, or legal advisers where this is necessary in the course of the services they provide to us.
Authorities and regulators, law enforcement, or other public bodies when required by law or where necessary to protect our rights, property, or safety, or that of our customers or others.
Business partners or subcontractors involved in delivering parts of the service you have requested, such as additional vehicles or specialist support, where strictly necessary for the job.
International Transfers
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other jurisdictions, we take steps to ensure that your personal data remains protected. This may include using standard contractual clauses approved by relevant authorities or ensuring that the country has an adequate level of data protection as recognised by applicable law.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or for longer periods where we are required or permitted to do so by law.
In general, we retain customer records and booking information for a period that allows us to handle any queries, complaints, or legal claims that might arise after the service is completed and to meet our tax and accounting obligations. After the applicable retention period has expired, we will securely delete or anonymise your personal data.
Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include limiting access to personal data to those who need it for business purposes and taking reasonable steps to ensure that staff and processors understand and comply with their data protection responsibilities.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Harold Park customers and prospective customers in our service area, subject to any legal limitations and exemptions. Your rights include:
Right of access: You can request confirmation that we process your personal data and receive a copy of that data, along with information about how we use it.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data. This right is not absolute and may not apply where we have a legal obligation or a strong legitimate reason to keep the data.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, for example while we are checking its accuracy or considering an objection you have raised.
Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or ask us to transfer it to another organisation where technically feasible.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including any direct marketing activities.
Rights in relation to consent: Where we rely on your consent, you can withdraw that consent at any time. This will not affect the processing carried out before withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the details provided on our website or through the usual communication channels you use with us. We may need to verify your identity before responding to your request to ensure that your data is protected.
You also have the right to lodge a complaint with the UK Information Commissioner's Office or another relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we have an opportunity to address your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operational needs, or legal and regulatory requirements. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
